Cleartrip launched train ticket booking in September of 2008 and it seems the service has been quietly taken off. The link cleartrip.com/trains navigates back to the homepage and there hasn’t been any word from Cleartrip on this yet (not even on the discussion forum).
Though in earlier discussions on Cleartrip’s forum, the company has cited technical issues with IRCTC site and there are quite a few complaints regarding inability to cancel tickets, search not working as-expected etc.
And this isn’t an issue just with Cleartrip, it seems other ticketing sites too are facing this issue.
This pegs an important question for companies which rely on IRCTC infrastructure (which always is running against the machine) and need for maybe an alternative, as was mentioned by Railway minister in the budget session.
As far as Cleartrip is concerned, I believe it’s very important for a service provider to notify users of a service being taken off (Is there anything called ‘Art of Dying’?). The easiest way to lose trust is to flip the switch and pretend as if nothing has ever happened.
What’s your take?
PS: We have asked Cleartrip regarding this issue and will update once we hear back from us.
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